This Cookie Statement explains what cookies are, how GOCHES uses them across its website and mobile applications, what choices you have regarding cookies, and how cookie use relates to your experience on the GOCHES platform.
By continuing to use the GOCHES website or app, you consent to the use of cookies in accordance with this statement, unless you choose to manage your preferences as described below.
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use an application. They are widely used to make websites and apps work more efficiently, remember your preferences, and provide information to the owners of the site.
Cookies can be:
- Session cookies — Temporary cookies that are deleted when you close your browser or app. They keep you logged in and maintain your basket during a single visit.
- Persistent cookies — Cookies that remain on your device for a set period or until you delete them. They remember your preferences across multiple visits.
- First-party cookies — Set directly by GOCHES on our own website and app.
- Third-party cookies — Set by external services and partners we use, such as analytics providers, payment processors, and advertising networks.
Similar technologies such as pixel tags, web beacons, local storage, and device fingerprinting may also be used alongside cookies to deliver the same functions. References to cookies in this statement include these similar technologies unless otherwise stated.
2. Why GOCHES Uses Cookies
GOCHES uses cookies for the following core purposes:
- To keep you securely logged in to your account.
- To remember your delivery address, preferences, and saved payment methods.
- To maintain your basket and order history during and between sessions.
- To process payments securely through third-party payment providers.
- To show you relevant restaurants, menus, and products based on your location and past orders.
- To measure and improve the performance of our website and app.
- To understand how customers navigate and use the platform.
- To detect fraud, suspicious activity, and security threats.
- To personalise marketing communications and show relevant promotions.
- To comply with legal and regulatory obligations.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the GOCHES platform to function. Without them, you cannot log in, place orders, or use core features of the website and app. These cookies do not track your activity for marketing purposes.
Examples of what these cookies do:
- Authenticate your login session securely.
- Remember items in your basket while you browse.
- Maintain your session across pages during checkout.
- Enable secure payment processing.
- Apply your cookie consent preferences.
- Protect the platform against cross-site request forgery (CSRF) attacks.
These cookies cannot be disabled as they are required for the service to operate. They are set in response to actions you take, such as logging in or placing an order.
3.2 Performance and Analytics Cookies
These cookies collect information about how visitors use the GOCHES platform. They help us understand which pages are visited most, where users drop off during checkout, how long sessions last, and how the app performs across different devices.
Examples of what these cookies do:
- Count the number of visitors to the site and app.
- Record which pages and screens are viewed most frequently.
- Identify errors or crashes in the app.
- Measure checkout completion rates and cart abandonment.
- Track how customers arrive at GOCHES (search engine, social media, direct, referral).
- Monitor app load times and technical performance.
Data collected by analytics cookies is aggregated and anonymised where possible. Analytics providers we use may include Google Analytics, Firebase, Mixpanel, or similar services.
3.3 Functional Cookies
These cookies allow GOCHES to remember choices you make and provide enhanced, personalised features. They make your experience more convenient and tailored to your preferences.
Examples of what these cookies do:
- Remember your saved delivery addresses.
- Store your preferred language and region settings.
- Remember your preferred payment method (card type, wallet).
- Save your dietary preferences and favourite restaurants.
- Pre-fill order forms with your previously used details.
- Remember whether you have dismissed notifications or banners.
- Maintain your dark mode or display preferences within the app.
If you disable functional cookies, some personalisation features will not work and you may need to re-enter your preferences each time you use the platform.
3.4 Marketing and Advertising Cookies
These cookies are used to deliver advertisements and promotional content that is relevant to you. They track your browsing activity across the GOCHES platform and, in some cases, across other websites and apps to build a profile of your interests.
Examples of what these cookies do:
- Show you promotions for restaurants or products you have previously viewed.
- Deliver targeted advertising on third-party platforms such as Google, Facebook, and Instagram.
- Measure the effectiveness of advertising campaigns (how many users saw an ad and then placed an order).
- Prevent the same advertisement from being shown to you too many times.
- Support retargeting campaigns that remind you of incomplete orders or browsed items.
Marketing cookies may be set by GOCHES directly or by our advertising partners. You can opt out of marketing cookies through your cookie preferences at any time.
3.5 Social Media Cookies
These cookies are set by social media platforms whose features are embedded on or linked from the GOCHES platform, such as social sharing buttons, login buttons, or embedded content.
Examples of what these cookies do:
- Enable you to log in to GOCHES using your Google, Apple, or Facebook account.
- Allow you to share orders, reviews, or promotions on social media.
- Track your activity on GOCHES if you are logged into a social media account at the same time.
These cookies are controlled by the respective social media providers. Their use is governed by the privacy and cookie policies of those providers, not by GOCHES. Providers may include Google, Apple, Facebook (Meta), and others.
3.6 Security and Fraud Prevention Cookies
These cookies are used to protect GOCHES, its partners, riders, and customers from fraud, abuse, account takeover, and platform manipulation.
Examples of what these cookies do:
- Detect and flag suspicious login attempts or unusual account activity.
- Identify devices associated with fraudulent orders or refund abuse.
- Support bot detection and CAPTCHA verification.
- Monitor for automated scraping or unauthorised API access.
- Flag accounts involved in promotion abuse or repeated fraudulent claims.
Security cookies may persist on your device to enable ongoing fraud monitoring even between sessions.
4. Cookies Set by Third Parties
GOCHES works with a number of trusted third-party service providers who may set their own cookies on your device when you use our platform. These include:
- Payment Processors — Stripe, Apple Pay, Google Pay, and other providers set cookies necessary to process transactions securely.
- Analytics Providers — Google Analytics, Firebase, and similar tools set cookies to help us understand platform usage.
- Advertising Networks — Google Ads, Meta Ads, and similar networks set cookies to deliver and measure targeted advertising.
- Customer Support Tools — Live chat or support platform providers may set cookies to manage support sessions.
- Mapping and Location Services — Google Maps or similar services set cookies to power delivery address search, live tracking, and map features.
- Social Login Providers — Google, Apple, and Facebook set cookies when you use their login services on GOCHES.
GOCHES does not control third-party cookies. Their use is governed by the respective provider's privacy and cookie policy. We encourage you to review those policies directly.
5. Cookies and Location Data
GOCHES uses location data to show you relevant nearby restaurants, calculate delivery zones, assign riders, and estimate delivery times. Location data may be collected through:
- GPS data from your device (with your permission).
- IP address-based location estimation.
- Delivery address you enter manually.
- Wi-Fi and network-based location signals.
Location-related cookies and device identifiers help us associate your location context with your session. You can manage location permissions through your device settings at any time. Disabling location access may affect the accuracy of restaurant listings and delivery time estimates.
6. Cookies and Your Order Experience
Cookies play a direct role in making your ordering experience smooth and personalised on GOCHES:
- Basket persistence — Cookies remember the items in your basket even if you close the app or browser and return later.
- Saved addresses — Functional cookies store your frequently used delivery addresses so you do not need to re-enter them each time.
- Recent orders — Cookies help surface your past orders so you can quickly reorder favourites.
- Promotional eligibility — Cookies track which promotions and vouchers you have viewed or used to ensure correct application at checkout.
- Loyalty and rewards — Cookies support the tracking of loyalty points, referral credits, and reward milestones on your account.
- Personalised recommendations — Analytics and functional cookies inform the restaurant and product suggestions shown on your home screen based on your order history and preferences.
7. Managing Your Cookie Preferences
7.1 Cookie Consent Banner
When you first visit the GOCHES website, a cookie consent banner will appear. You can choose to accept all cookies, accept only necessary cookies, or customise your preferences by category. Your choices are saved and applied to future visits.
7.2 Browser Settings
You can control and delete cookies through your browser settings. Most browsers allow you to:
- View all cookies stored on your device.
- Block cookies from specific websites.
- Block all third-party cookies.
- Delete all cookies when you close the browser.
- Set alerts when a website tries to place a cookie.
Instructions for managing cookies in common browsers:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Safari: Preferences > Privacy > Manage Website Data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Microsoft Edge: Settings > Cookies and site permissions
7.3 Mobile App Permissions
On mobile devices, you can manage app-level tracking and data permissions through your device settings:
- iOS: Settings > Privacy & Security > Tracking
- Android: Settings > Privacy > Permissions Manager
7.4 Opting Out of Advertising Cookies
You can opt out of interest-based advertising through the following industry tools:
Please note that opting out of advertising cookies does not mean you will no longer see advertisements. It means the ads shown to you will be less relevant to your interests.
8. Impact of Disabling Cookies
Disabling certain types of cookies may affect your experience on the GOCHES platform:
- Strictly necessary cookies disabled: You will not be able to log in, place orders, or use the platform at all. These cannot be disabled without preventing platform use.
- Functional cookies disabled: Your saved addresses, preferences, and personalisation settings will not be remembered between sessions.
- Analytics cookies disabled: GOCHES will have less data to improve the platform, but your experience will not be directly affected.
- Marketing cookies disabled: You will still see advertisements but they will be less personalised to your interests.
- Social media cookies disabled: Social login options (Google, Facebook, Apple) may not work correctly.
9. Data Retention for Cookies
Different cookies are stored for different lengths of time:
- Session cookies — Deleted automatically when you close your browser or end your app session.
- Authentication cookies — Typically retained for 30 days or until you log out, whichever comes first.
- Preference and functional cookies — Typically retained for 6 to 12 months.
- Analytics cookies — Typically retained for 13 to 26 months depending on the provider.
- Marketing and advertising cookies — Typically retained for 30 to 90 days.
- Security and fraud prevention cookies — May be retained for up to 12 months to support ongoing monitoring.
You can delete cookies from your device at any time through your browser or device settings.
10. Cookies and Children
GOCHES services are intended for users aged 18 and over. We do not knowingly use cookies to collect data from children under the age of 13. If you believe a child has used GOCHES services without parental consent, please contact us so we can take appropriate action.
11. Legal Basis for Cookie Use
GOCHES processes cookie data in accordance with UK data protection law, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
- Strictly necessary cookies are used on the basis of legitimate interests and contractual necessity to deliver the service you have requested.
- Performance, functional, marketing, and social media cookies are used on the basis of your consent, which you provide through the cookie consent banner or settings.
- You may withdraw your consent at any time by updating your cookie preferences.
12. Changes to This Cookie Statement
GOCHES may update this Cookie Statement periodically to reflect changes in technology, legal requirements, or how we use cookies. The latest version will always be published at https://goches.co.uk.
Where changes are significant, we will notify you through the platform or by email. Continued use of GOCHES services after any update constitutes acceptance of the revised Cookie Statement.
13. Contact Us
If you have any questions about how GOCHES uses cookies or about your data privacy rights, please contact us:
Goches Ltd
United Kingdom
Privacy Email: privacy@goches.co.uk
Support Email: support@goches.co.uk
Website: https://goches.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your cookie-related data rights have not been respected:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
