These Terms & Conditions ("Terms") govern your use of the GOCHES platform, including the website, customer mobile application, partner application, rider application, APIs, ordering systems, and all related services operated by Goches Ltd ("GOCHES", "we", "our", or "us").

By accessing, registering, browsing, ordering, delivering, or otherwise using GOCHES services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

1. About GOCHES

GOCHES is an online ordering and delivery platform operated by Goches Ltd in the United Kingdom. The platform connects customers with restaurants, grocery stores, convenience stores, pharmacies, retailers, riders, and other partners.

GOCHES provides:

• Food ordering services
• Delivery and logistics services
• Digital payment processing
• Customer support services
• Partner management systems
• Rider management systems
• Loyalty and referral programs
• Promotional and advertising tools

GOCHES acts as a technology and logistics platform and does not manufacture products sold by partners.

2. Eligibility and Acceptance

You may only use GOCHES services if:

• You are legally capable of entering into binding contracts.
• You are at least the minimum legal age in your jurisdiction.
• All information provided by you is accurate and complete.

By continuing to use GOCHES services, you accept these Terms in full.

3. Customer Accounts

Users may create accounts using:

• Email and password
• Mobile number verification
• Google login
• Apple login
• Facebook login
• Other approved social login providers

You are responsible for:

• Keeping your account credentials secure
• Maintaining accurate account details
• Restricting access to your account
• All activities performed through your account

GOCHES reserves the right to suspend or permanently terminate accounts involved in fraud, abuse, harassment, illegal activity, or repeated policy violations.

4. Orders and Deliveries

When placing orders through GOCHES:

• You agree to provide accurate delivery information.
• Orders are subject to partner availability.
• Estimated delivery times are approximate only.
• Delivery times may vary due to weather, traffic, operational issues, rider availability, restaurant delays, or force majeure events.

GOCHES, partners, or riders may contact you regarding:

• Order confirmation
• Delivery updates
• Substitution requests
• Access instructions
• Order issues or delays

If a delivery fails due to incorrect information, unavailable recipient, unsafe conditions, or repeated failed attempts, GOCHES may cancel the order without full refund.

5. Pricing, Service Fees & Payments

Prices displayed on GOCHES may include:

• Product prices
• Delivery fees
• Service fees
• Small Order fees
• Packaging charges
• Taxes and VAT
• Surge pricing adjustments
• Promotional discounts

Payment methods may include:

• Credit/Debit cards
• Stripe
• Apple Pay
• Google Pay
• Wallet systems
• Online banking
• Other supported providers

GOCHES does not store complete payment card details on its own servers. All payment transactions are processed through secure third-party payment providers.

6. Refunds & Cancellations

Refunds may be issued in situations including:

• Missing items
• Incorrect orders
• Damaged items
• Duplicate charges
• Failed deliveries
• Unauthorized transactions
• Approved customer complaints

Refunds may be processed:

• To the original payment method
• As GOCHES wallet credit
• As promotional credits

Refund requests are subject to verification and fraud prevention checks. GOCHES reserves the right to reject refund requests where abuse, manipulation, or fraudulent activity is suspected.

7. Age Restricted Products

Certain products may legally require age verification, including:

• Alcohol
• Tobacco products
• Medicines
• Vape products
• Restricted pharmacy items

Customers may be required to present valid government-issued identification upon delivery. GOCHES and partners reserve the right to refuse delivery if age verification requirements are not satisfied.

8. Promotions, Vouchers & Loyalty Programs

GOCHES may offer:

• Referral rewards
• Cashback
• Promo codes
• Discount campaigns
• Loyalty points
• Free delivery offers

Promotions:

• May expire without notice
• Cannot be exchanged for cash unless legally required
• May be limited by geography, user eligibility, or usage frequency
• May be cancelled if fraud or abuse is detected

GOCHES reserves the right to revoke promotional benefits obtained through misuse.

9. Reviews & Ratings

Customers may submit reviews, ratings, feedback, and complaints regarding partners and riders.

Users agree:

• Reviews must be truthful and lawful.
• Reviews must not contain hate speech, harassment, discrimination, threats, or false claims.
• GOCHES may moderate, remove, or refuse publication of reviews at its sole discretion.

Published reviews may display limited profile information including first name and rating.

10. Customer Conduct

Users must not:

• Place fake orders
• Abuse refund systems
• Harass riders, partners, or support staff
• Attempt unauthorized platform access
• Upload malicious software
• Engage in unlawful conduct
• Violate intellectual property rights
• Manipulate promotions or referral systems

GOCHES may suspend or permanently terminate users violating these rules.

11. Partner Responsibilities

Partners using GOCHES are responsible for:

• Food quality and preparation
• Ingredient accuracy
• Allergen disclosure
• Compliance with food safety laws
• Business licensing
• Product legality
• Pricing accuracy

GOCHES does not independently verify every product or restaurant listing.

12. Rider Responsibilities

Riders must:

• Follow traffic and road safety laws
• Maintain professional conduct
• Deliver orders safely and responsibly
• Protect customer information and privacy

GOCHES may suspend riders involved in unsafe behaviour, fraud, theft, or misconduct.

13. Intellectual Property

All GOCHES trademarks, logos, applications, software, APIs, graphics, text, content, databases, and platform designs are owned or licensed by Goches Ltd.

Users may not:

• Copy platform content
• Reverse engineer applications
• Reproduce branding
• Exploit services commercially without permission

14. Privacy & Data Protection

GOCHES processes personal data in accordance with applicable data protection laws including UK GDPR and its Privacy Policy.

By using GOCHES services, you consent to the collection and processing of personal data necessary for:

• Order fulfillment
• Customer support
• Fraud prevention
• Marketing
• Analytics
• Platform improvement

15. Limitation of Liability

To the maximum extent permitted by law:

• GOCHES is not liable for indirect or consequential damages.
• GOCHES does not guarantee uninterrupted platform availability.
• Restaurants remain responsible for food quality.
• Riders remain responsible for delivery conduct.

GOCHES total liability shall not exceed the value of the affected order unless otherwise required by law.

16. Suspension & Termination

GOCHES may suspend or terminate accounts without prior notice where necessary for:

• Fraud prevention
• Security risks
• Legal compliance
• Abuse investigations
• Payment disputes
• Violations of these Terms

17. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales.

Any disputes arising from GOCHES services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

18. Updates to Terms

GOCHES may modify these Terms periodically. Updated versions will be published on https://goches.co.uk/terms-and-conditions

Continued use of GOCHES services after updates constitutes acceptance of revised Terms.

19. Contact Information

Goches Ltd
United Kingdom
Website: https://goches.co.uk
Support Email: support@goches.co.uk

Version : May 2026